Shipping
FREE SHIPPING WORLDWIDE FOR ORDERS OVER £200
USA MAINLAND: DUTY & TARIFFS PAID PLUS FREE SHIPPING. What you see is what you pay...
Just placed your order? You won’t have to wait long.
The moment you order a MILITEX, it becomes our top priority to get your watch into your hands—and onto your wrist—as quickly as possible.
We offer flat-rate shipping to UK customers for orders under £200, using trusted delivery partners.
United Kingdom: Royal Mail, Tracked and signed for (2 business days)
For International Customers, we offer a flat rate postage charge for orders under £200.00.
International, Tracked, insured (5–7 business days)
* Please note postage rates change frequently; please see the current rate at checkout. Will only charge at the cost to us and sometimes at a loss*
A Note for our International Customers (excluding mainland USA).
If you're ordering from outside the United Kingdom, please be aware that you, the buyer, are responsible for any applicable VAT, tariffs, duties, taxes, handling fees, or customs clearance charges required by your country for the import of consumer goods. These fees are not collected by us, and we are unable to estimate them, as they vary widely by location.
We strongly recommend researching your country’s import regulations to avoid unexpected charges at customs—we’d hate for anything to take away from the excitement of receiving your new watch!
Refunds
We’re confident you’ll love your MILITEX watch.
In fact, we’re so confident that we offer a 30 Day inspection period with every purchase. If, within 30 days, you’re not completely head-over-wrist in love with your investment, you can return it—at your own expense—provided the watch has never been removed from its original packaging and is in the exact condition it arrived in.
Once your watch has been checked, a refund will be processed within 2 working days.
To initiate a return, simply email us at info@militexwatches.com or use the form below, and we’ll send you a return form to complete and include with your watch.
Warranty
We’re proud to offer exceptional aftersales support, with a guaranteed 48-hour turnaround on all warranty claims — no exceptions, no delays. Your trust and satisfaction aren’t just important to us — they’re the foundation of everything we do.
Every MILITEX watch comes with a full 2-year International warranty, automatically activated from the date of purchase. Inside your box, you’ll find a warranty card with your order number—your warranty details are also securely stored in our system from the moment you check out.
In the unlikely event that there is a problem or defect with your watch upon receipt of your watch, we will guarantee a repair or replacement and turnaround within 48 hours upon receiving your watch.
What’s Covered:
You’re covered for two years against any material or manufacturing defects.
What’s Not Covered:
The return postage to us. This is the customer's responsibility. If we find a manufacturing defect with the watch, we will refund your postage.
We’re afraid your warranty doesn’t cover:
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Damage caused by drunken escapades, run-ins with wild animals (or overly feisty house cats)
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Normal wear and tear
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Accidental or deliberate impacts (seriously, why would you?)
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Negligence—including, but not limited to, scratches, chipped crystals, or worn DLC coatings
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Water damage due to improper use of screw-down crowns
We reserve the right to deny water damage claims if pressure testing shows the watch’s seals weren’t compromised.
Just email us at info@militexwatches.com or use the form below, and we’ll get the ball rolling.
Service
MILITEX watches are robust, designed to withstand the usual hazards of an adventurous lifestyle. However, should your lifestyle go beyond the normal bounds of “adventurous” and you somehow damage your watch in a way that is not covered by our warranty, we are happy to offer a repair or refurbishment service.
Please email us at info@Militexwatches.com, and we will work with you to resolve any issues you may have.